Privacy Notice

1. Our details

Lifting Gear UK Group ltd is a Controller of the personal data you provide us, any reference to “us” or “we” means Lifting gear UK Group Ltd Company registration number 10046388 or our group companies. Our registered office is Unit 1D, Maple Court, White Moss Business Park, Skelmersdale, Lancashire, WN8 9TW.

This privacy notice (together with our website terms of use) sets out the basis on which we collect information from you and how we use information which we collect or which you provide to us.

This includes information which we collect or that you provide manually or via our website.

2. What we collect and when?

We will only collect personal data for the purposes detailed within this notice.

Specifically we may collect information:
From forms such as “contact us” on our website;
Sent to us through emails or text messages;
Given to us when speaking over the phone or in our depots;
Recorded when applying for or registering accounts with us.

What we collect?

Full details of any purchases made from us including name, address, time and date, payment cards and bank details;
Information on what you view on our site through use of cookies;
Technical info about your device MAC code IP address;
CCTV images, this information may include images of you from CCTV cameras installed externally and internally at our depots and other sites. We use this information for the purposes of public safety and the prevention of fraud and other criminal activity;
Basic background information on you available from government sources;
We use the Driver Vehicle Licensing Agency to trace number plates and owners in the event of drive-offs or thefts from our depots;
Information from banking, credit card and credit reference agencies about your financial status and the status of any payment card presented to us (for example, if it has been reported stolen) to check we are likely to be paid for any transaction and to reduce the risk of fraud;
Information about you for the purposes of processing your job application or registering your interest in a job with us.

3. Why we need it

We need your personal data in order to provide you with the following services to:
Enable you to order products and services from us and to provide you with those products and services
Contact you regarding promotions and details of offers which may be of interest to you.
Comply with our legal requirements, such as compliance with financial regulations.
Make decisions on job applications and employment opportunities.

4. What we do with it

Your personal data is processed by the Lifting Gear UK Group Ltd in the UK. Hosting and storage of your data takes place in a secure third party location within the UK.

5. How long we keep it

In accordance with our legal data protection and privacy obligations, we will only retain your information for as long as is necessary for the purpose for which it was collected.

After this period, your personal data will be irreversibly destroyed. Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information.

6. What are your rights?

Should you believe that any personal data we hold on you is incorrect or incomplete, you have the right to request to see this information, rectify it or have it deleted. Please contact us in writing at Unit 1D, Maple Court, White Moss Business Park, Skelmersdale, Lancashire, WN8 9TW to request a Data Subject Access Request (DSAR) Form.

In the event that you wish to complain about how we have handled your personal data, please contact the Lifting Gear UK Group Ltd Data Protection Officer (DPO) in writing at Unit 1D, Maple Court, White Moss Business Park, Skelmersdale, Lancashire, WN8 9TW.

Our Data Protection Officer (DPO) will then look into your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately and according to the law, you can contact the Information Commissioner’s Office (ICO) at WWW.ICO.gov and file a complaint with them.